402 Hotel, Omaha - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

2211 Douglas Street, Omaha, Nebraska, United States of America, 68102

402 Hotel, a 2-star property adjacent to Creighton University, offers eco-friendly accommodations with boutique amenities in downtown Omaha. The hotel features free Wi-Fi throughout, a 24-hour front desk, and facilities for disabled guests.

Modern Room Amenities

402 Hotel's guestrooms include premium bedding, air conditioning, and cable TV. Each room comes equipped with a microwave, refrigerator, and coffee maker.

Fresh Breakfast Options

A continental breakfast features made-to-order omelets, assorted cereals, and waffles.

Essential Guest Services

The lobby provides a computer with free internet access for guest use. Laundry facilities are available on-site.

Central Downtown Location

Located 6 miles from Eppley Airport, 402 Hotel is a 5-minute walk from Joslyn Art Museum and 0.5 miles from Omaha Children's Museum. Free on-site parking is available for guests arriving by car.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

23 m²

Bed options:

1 King Size Bed

Heating

Air conditioning

room details

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Queen Room

Max:

2 persons

23 m²

Bed options:

2 King Size Beds

Heating

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Omaha3300 ft

Airports

Eppley (OMA) 4.4 mi

Lincoln (LNK) 57.6 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Internet

Free internet access

Parking

Parking lot

Baggage storage

24-hour services

24-hour reception

General

Non-smoking property
Free internet access
Parking
Safe deposit box
24-hour reception
Wheelchair access
Elevator

Dining

Continental breakfast
Bar/ Lounge area

Room features

Air conditioning
Sitting area
Ironing facilities

Bathroom

Free toiletries

Media

Cable/ Satellite television
Free local telephone calls

Room decor

Carpeted floor

Location

2211 Douglas Street, Omaha, Nebraska, United States of America, 68102

Map view

2211 Douglas Street, Omaha, Nebraska, United States of America, 68102

City landmarks

Store

Old Market

4800 ft

Museums

The Durham Museum

1.4 mi

Events

CHI Health Center

4800 ft

University

Creighton University

2400 ft

Gallery

Bemis Center for Contemporary Arts

1.4 mi

Bridges

Bob Kerrey Pedestrian Bridge

1.3 mi

Parks

Gene Leahy Mall

4800 ft

Gallery

Mangelsen Images of Nature Gallery

3900 ft

Parks

First National's Spirit of Nebraska's Wilderness and Pioneer Courage Park

4800 ft

Gallery

Passageway Gallery

4200 ft

505 S 11th St

Curbside Clothing

4200 ft

Gallery

Old Market Artists Gallery

4300 ft

Gallery

Artists' Cooperative Gallery

4300 ft

729 N 14th St

NoDo district

4400 ft

Zoo

Omaha's Henry Doorly Zoo and Aquarium

2.5 mi

Gallery

Hot Shops Art Center

1.0 mi

Parks

Turner Park

4500 ft

1116 Jackson St

Brickway Brewery & Distillery

4100 ft

1601 Dodge St

Pioneer Courage Park

2900 ft

1400 Capitol Ave

Spirit of Nebraska Wilderness

3100 ft

Castle

Joselyn Castle

1.4 mi

3202 Woolworth Ave

President Gerald R Ford Birthsite

1.6 mi

Mall

The Capitol District

4000 ft

225 N 12th St #120

OUR BODY: The Universe Within

3900 ft

601 Riverfront Dr

Lewis and Clark National Historic Trail Headquarters and Visitor Center

1.6 mi

0223580000

Omaha Quartermaster Depot Historic District

1.2 mi

Parks

Heartland of America Park

2.4 mi

Nearby

Museums

Joslyn Art Museum

1800 ft

Museums

Omaha Children's Museum

2000 ft

2001 Farnam St

Rose Blumkin Performing Arts Center

2000 ft

Restaurants

Manhattan Deli

1400 ft

222 S 19th St

The Verdict Bar & Grill

1900 ft

1901 Harney St

Subway

2200 ft

210 S 16th Street Suite 105F

Table Grace Cafe

2400 ft

1611 1/2 Farnam St

Mandarin Express

2300 ft

210 S 16th St Ste 107F

Doozy's Omaha

2900 ft

316 S 16th St

Oasis Falafel

2900 ft

1620 Harney St

Himalayan Java

2900 ft

329 S 16 st #1

Runza Restaurant

3300 ft

2952 Farnam St

Reviews and Ratings

Feedback from previous guests about their experience.

74%

enjoyed the hotel and would happily stay again

7.4/10

Very good

Rooms

5.2

Location

6.0

Service

5.0

Dining

5.0

James

United States of America, February 2025

6.2/10

My stay at 402 Hotel was disappointing, primarily due to the cleanliness and service issues. The location was convenient, but the overall experience fell short of expectations.

Rooms

5.0

The room I stayed in was small and dirty, with a horrible smell that persisted even when adjusting the temperature. I found the linens to be unclean and did not feel comfortable sleeping under the covers.

Service

5.0

While the front desk staff were quite friendly and tried to address minor issues, their ability to effectively resolve my concerns fell short, particularly regarding cleanliness.

Location

7.0

The hotel’s location was a plus as it was within walking distance to some areas, though the surrounding vibe felt a bit sketchy at times (I opted for a LYFT instead of walking to the old market!).

Dining

5.0

Breakfast was quite lacking—just dry bagels, old cereal, and minimal fruit, which left much to be desired. I expected more variety and freshness.

Facilities

5.0

The facilities appeared rundown, and the elevator was particularly uninviting, which detracted from the feeling of a comfortable stay.

Thomas

United States of America, January 2025

6.4/10

I had a mixed experience during my stay. The location was fantastic, being close to an art museum and just a few blocks from downtown. However, I faced several issues with the room's door and an elevator that has been out of service for over a year. While the staff was generally friendly, I encountered some frustrating moments regarding service, particularly with my driver's license not being returned.

Rooms

6.0

The queen room with two queen beds was decent for the price, but the door lock frequently malfunctioned. The sink in the bathroom was also clogged upon arrival, but they did provide a discount for this inconvenience.

Service

5.0

While some staff members were friendly and helpful, others were less accommodating. I had ongoing issues regarding a double charge for my stay where communication was lacking, leaving me frustrated rather than assisted. One employee named Silvia did stand out as being particularly supportive.

Location

8.0

The hotel was in a great spot, just a stone's throw from an art museum and within charming walking distance of downtown. It added a lot to my overall experience, though dining options nearby were limited.

Dining

5.0

Breakfast was quite basic, with dry bagels, old cereal, and some fruit available. It was simple but did the job for sustaining my mornings, though I wished for more variety.

Facilities

5.0

I encountered several issues with facilities, including the broken elevator and a dirty common area. Overall, more attention to cleanliness would enhance the experience significantly.

Jack

United States of America, January 2025

6.4/10

My stay at 402 Hotel was a mixed bag. While the location near the art museum and downtown was a highlight, I encountered several maintenance issues and cleanliness concerns. The continental breakfast was also a bit underwhelming, more like a snack than a meal.

Rooms

5.0

The room was smaller than I expected and not very clean, with stains on the bed and an overall neglected appearance.

Service

5.0

I found the service to be friendly, but there were significant delays in getting clean sheets and towels, which was frustrating.

Location

5.0

The hotel's location was great, conveniently close to an art museum and within a few blocks from downtown.

Dining

5.0

The continental breakfast was on the skimpy side, featuring dry tiny bagels, old cereal, and minimal fruit.

Facilities

5.0

I had some issues with the facilities, such as a broken bathroom door and overall cleanliness that left much to be desired.

Tom

United States of America, December 2024

6.2/10

My stay at the hotel left much to be desired. While the location is fantastic, being just a few blocks from downtown and close to an art museum, the service was lacking, and I encountered numerous frustrations. The check-in experience was chaotic, and I faced issues with my reservation. 😞

Rooms

5.0

The room was small and dirty when I entered, and it didn’t seem well-maintained. I expected better cleanliness.

Service

5.0

The service was very poor overall. I had a hard time communicating with the front desk agents, who seemed dismissive and unhelpful. It left me frustrated.

Location

5.0

The location was, however, very nice, right within walking distance of several attractions and close to the ballpark.

Dining

5.0

Breakfast was a joke—dry tiny bagels and old cereal—not what I expected.

Facilities

5.0

The facilities were average at best, with dirty hallways and a lack of cleanliness throughout the space.

Richard

United States of America, October 2024

5.2/10

Overall, my stay at 402 Hotel had some significant downsides, particularly with service and room conditions. On a positive note, I appreciated that there was parking available. However, the lack of cleanliness and organization in the room really detracted from my experience.

Rooms

5.0

When I first checked in, my room was unorganized and not clean. There were tools and laundry left in there. After being moved to a different room, I found peculiar issues like empty shampoo bottles being promised but never delivered, which resulted in a frustrating experience.

Service

5.0

The service was notably lacking. While I encountered one helpful employee, overall, the staff was often rude and dismissive, especially when I had concerns about being overcharged. Their attitude contributed to an unwelcoming atmosphere.

Location

5.0

The hotel's location is fairly close to downtown, which is a plus. However, the surrounding area felt a bit sketchy and dirty, which made me uneasy during my stay.

Dining

5.0

The dining options were limited and quite underwhelming. The breakfast offerings were pre-packaged and not fresh, which was disappointing compared to other hotels I've experienced.

Facilities

5.0

Unfortunately, the facilities did not meet my expectations, as there were signs of neglect, such as burnt electrical sockets and musty hallways. This gave the impression of a poorly maintained hotel.